Privacy policy

  • Your privacy is important to us. This Privacy Policy explains what information we collect, how we use it, store it, and protect it when you use our cryptocurrency exchange service — enter-change.com (hereinafter referred to as the “Service”). By using the Service, you agree to the terms of this policy.

  • We may collect the following information about users:

    Personal Data

    • Full name, contact phone number, email address.
    • Identity verification data (passport, ID, selfie with document) if required for transactions (KYC/AML).

    Data for Verification via SumSub

    • To verify your identity (KYC/AML), we may provide your personal data to the SumSub service, including document photos, selfies, and other identification information required for verification.
    • SumSub helps us confirm your identity and assess risk using automated and manual verification processes.

    Financial Data

    • Cryptocurrency wallet information.
    • Transaction history, including amounts, dates, and directions of transfers.

    Technical Data

    • IP address, device type, operating system, browser.
    • Data about website visits (pages viewed, time spent, referral links).

    Cookies and Similar Technologies

    • Used to improve the Service, provide analytics, and personalize your experience.

  • We use your data for the following purposes:

    • To provide and improve the cryptocurrency exchange service.
    • To execute exchange transactions and transfers.
    • To verify and confirm user identities through the external SumSub system to comply with KYC/AML requirements and prevent fraud.
    • To ensure transaction security.
    • To comply with legal and regulatory obligations.
    • To send notifications, news, and marketing materials (with user consent).

  • We process data based on:

    • The necessity of fulfilling the contract (providing the service).
    • Compliance with legal obligations.
    • Your consent (for marketing communications and some analytics).
    • The legitimate interests of the company (e.g., security and fraud prevention).

  • We do not sell your personal data to third parties. Data may be shared with:

    • Partners providing payment processing, analytics, or technical support.
    • Government authorities upon legal request.
    • The external SumSub service exclusively for identity verification (KYC/AML).
    • Contractors providing technical support and security services.

    All third-party organizations are required to protect your data in accordance with this policy and applicable law.

    • Personal and financial data is stored only as long as necessary to provide the Service and comply with legal requirements.
    • Data sent to SumSub is processed by them as a Data Processor and protected according to their high security standards.
    • We implement physical, technical, and organizational measures to protect data from unauthorized access, disclosure, or modification.

  • Depending on your jurisdiction, you may have the right to:

    • Request access to your data.
    • Request correction or deletion of personal data.
    • Restrict or object to data processing.
    • Receive a copy of your data in a machine-readable format.
    • Withdraw consent for data processing (for marketing purposes).

  • We apply modern security measures, including encryption, two-factor authentication, and regular security audits. However, complete security on the internet cannot be guaranteed.

  • The Service may contain links to third-party websites. We are not responsible for their privacy policies. We recommend reviewing their terms before using such websites.

  • We may update this policy from time to time. All changes will be posted on the website with the effective date. We recommend checking this page periodically.

Technical break

For technical reasons, the service has been temporarily suspended